Committed to Excellent Hospitality

Jobs are available in the following Departments:

MANAGEMENT

Hotel Manager

GALLEY

Executive Chef
Sous Chef
Chef de Partie
Commis de Cuisine
Pastry Chef
Baker
Dishwasher

FRONT OFFICE

Purser
Receptionist
Night Auditor

BEAUTY & WELLNESS

Hairdresser & Shop Manager
Massage Therapist

HOUSEKEEPING

Executive Housekeeper
Cabin Steward/ess
Laundry Attendant

ENTERTAINMENT

Musical Duo

GUEST RELATIONS

Cruise Director
Assistant Cruise Director

F&B

Maître D‘Hôtel
Travel Maître D‘Hôtel
Head Waiter
Restaurant Waiter
Barkeeper
Bar Waiter

DECK & ENGINE

River Captain
Mechanical Engineer
River Sailor

INTERESTED?

Here are our job descriptions.

MANAGEMENT

Hotel Manager

Requirements:
–  several years of experience as Hotel Manager
–  fluency in German and/or English both written and spoken
–  ability to motivate people to perform at their best, setting your own performance as their example
–  excellent administration and logistics skills
–  a flair for organization
–  experience on cruise ships is an advantage
–  knowledge of any other languages will be considered an advantage

Responsibilities:
–  manage the entire hotel operation according to company standards
–  manage and motivate the crew, with emphasis on Department Heads
–  supervise general administrative tasks
–  overview cost and budget
–  build a pleasant working environment for all crew
–  implement service procedures and ensure exceptional service and maximum Guest satisfaction at all times
–  organize and conduct check-in and check-out
–  cooperate with nautical department and company’s offices

GALLEY

Executive Chef

Requirements:
–  several years of experience as chef/head chef
–  excellent knowledge of international gastronomy and current food trends
–  ability to follow appropriate procedures for reducing wastage during ordering, storage and processing of food
–  good knowledge of German and/ or English
–  pleasant and courteous personality
–  cruise experience would be an advantage

Responsibilities:
–  manage the kitchen team and motivate them to provide excellent standards
–  ensure high efficiency and productivity as well as quality menu cycles for each cruise, using local produce and focusing on seasonality
–  effective stock control management and precise ordering of the required materials
–  lead onboard cooking demonstrations and share recipes with guests
–  ensure that the galley team wears a clean, tidy uniform

Sous Chef

Requirements:
–  culinary talent with a chef diploma
–  previous experience in a comparable position in restaurants, hotels or cruise vessels
–  ability to move smoothly between the different kitchen sections, from cold kitchen to hot food production
–  willingness to take responsibility in the absence of the Executive Chef
–  good awareness of budgets
–  ability to work in a team
–  good knowledge of English

Responsibilities:
–  assist the Executive Chef in the overall kitchen operation
–  preparation and cooking of menu items for passengers and fellow crew members
–  ensure a high food quality level while minimizing waste
–  assist with food cost control
–  respect stock control and storage procedures
–  ensure that all food preparation equipment is being used safely and correctly and that it is cleaned and maintained
–  project a positive and motivated attitude amongst colleagues

Chef de Partie

Requirements:
–  formal training as a chef
–  experience in similar positions for several years
–  able to delight with creative, international and regional cuisine
–  good knowledge of English (German is a plus)
–  environmental awareness

Responsibilities:
–  prepare cold and hot food and breakfast items including soups, meat, poultry, vegetable, fish, mollusks and seafood dishes, according to the requirements of the menu, recipe and guests
–  ensure proper portion, arrangement, and food garnish
–  comply with all food safety legislation
–  keep all working areas clean and tidy and ensure no cross contamination<

Commis de Cuisine

Requirements:
–  versatility in all sections of the Galley
–  quality-focus
–  knowledge of English
–  ability to work in a team
–  willingness to learn and looking forward to an international career

Responsibilities:
–  support the Galley team to reach common goals
–  help prepare food ingredients to deliver quality cuisine and create a superb dining experience for our guests
–  assume responsibility for the work you are entrusted with in various galley stations
–  execute various knife slices and cooking methods
–  keep all working areas clean and tidy and ensure no cross contamination

Pastry Chef

Requirements:
–  specialist in pastry products
–  competence in the preparation and display of a variety of cakes, cookies, muffins, danishes etc.
–  ability to work in a team
–  ability to communicate in German or English
–  international experience is an advantage

Responsibilities:
–  prepare and present pastry, desserts, teatime cakes and dessert buffets for passengers and crew at international standards
–  create new and exciting desserts to renew menus and engage the interest of passengers
–  maintain company quality standards and suggest improvements
–  share recipes with guests during onboard cooking demonstrations
–  participate during product loading together with the other members of the crew

Baker

Requirements:
–  specialist in baked goods with professional baker qualification
–  experience as baker in restaurants, hotels or on cruise vessels
–  ability to communicate efficiently with the Executive Chef and the rest of the team in English or German
–  cost and quality awareness
–  self-motivation, reliability and creativity

Responsibilities:
–  prepare bread, rolls, danish, muffins, and biscuits for guests and crew members
–  helps avoid wastage
–  lead bakery demonstrations for guests as per daily program
–  carefully handle relevant equipment and machinery in the galley
–  help with the loading of food, beverage, laundry and other items

Dishwasher

Requirements:
–  good command of English
–  ability to follow company procedures
–  awareness of environmental regulations
–  ability to work in a reliable and disciplined manner
–  well-groomed and clean appearance
–  calm manners towards staff, officers and passengers

Responsibilities:
–  carry out the entire galley and crew mess cleanliness after breakfast, lunch and dinner
–  handle the equipment and machinery in the galley carefully
–  measure and handle cleaning chemicals with caution
–  ensure garbage separation is done properly
–  attend during product loading

FRONT OFFICE

Purser

Requirements:
–  good knowledge of German and English
–  knowledge of French is a plus
–  professional experience in reception or experience aboard a ship is a distinct advantage for this position
–  flair for organization
–  initiative, loyalty and maturity

Responsibilities:
–  relieve the Hotel Manager in all administrative tasks: the accurate billing of passengers, accounting and preparation of relevant reports
–  handle payment transactions efficiently and guest requests in a courteous manner
–  organize and ensure the realization of efficient and smooth check-in and check-out procedures of as per company directives
–  correctly handle all IT devices within the front desk area

Receptionist

Requirements:
–  fluency in German and English
–  ability to interact with many different people with different types of personalities
–  well-groomed appearance
–  ability to remain calm and sovereign at all times, regardless of the guest’s behavior

Responsibilities:
–  assist the Hotel Manager in implementing and maintaining the company standards within the front desk department
–  follow up on passengers’ requests that have been handed to the front desk
–  settle all accounts of sales on all outlets on board
–  provide correct handling of the cashless system
–  maintain a calm, courteous and professional demeanor at all times

Night Auditor

Requirements:
–  at least 21 years old
–  good command of English
–  ability to deal with crew and passengers in a professional manner
–  ability to work in an attentive and dependable manner
–  positive attitude
–  knowledge of German and/or French are an advantage

Responsibilities:
–  keep the front desk and accounting operations running smoothly during the night
–  watch for the safety and security of the ship during the night shift
–  perform hourly round checks of the ship
–  complete end-of-day activities: reconcile accounts, check  bar bills and sort them per cabin, post charges to accounts
–  manage the “Wake up List”, make the wake-up calls at the right time, play the movies in the evening
–  hoover the bar during the night
–  prepare the morning coffee and tea (the bar staff will fix the setup)

BEAUTY & WELLNESS

Hairdresser & Shopkeeper

Requirements:
–  training and experience in providing quality haircare services
–  ability to communicate in  German or English
–  knowledge of French is an advantage
–  an all-rounder in hairdressing and styling
–  good communication skills
–  commercial touch

Responsibilities:
–  consult with the customer during hair appointments
–  offer the best possible look and make clients feel good about themselves and leave with a smile on their face
–  sell various products in the onboard shop
–  deal directly with guests and support the Front Desk team, especially when guests are arriving

Massage Therapist

Requirements:
–  experience in various massage techniques (Swedish Massage, Aromatic Massage or Reflexology)
–  customer-oriented, friendly and professional approach
–  ability to communicate in  German or English
–  ability to create the right atmosphere in the Massage Room including soothing music, soft lighting or scented oils

Responsibilities:
–  suggest massage types to customers based on their needs
–  perform therapeutic massages on clients to improve circulation, promote relaxation and relieve stress, pain and injuries
–  make sure the massage room is cleaned and stocked at all times
–  carry out a half-an-hour light exercise with the guests on the Sun Deck (or in the Fitness Room in case of bad weather) in the morning
–  assist at the front desk when no massage appointments are scheduled as well as on check-in and check-out days
–  take care of working equipment and sample inventory of products

HOUSEKEEPING

Executive Housekeeper

Requirements:
–  at least 3 years of experience in the housekeeping department
–  experience as a Housekeeper
–  good sense of cleanliness
–  supervisory skills
–  good command of English
–  experience on ships is a plus
–  candidates with knowledge of German are preferred

Responsibilities:
–  control operations and direct staff in the housekeeping department
–  equally divide cleaning activities of cabins, hallways, restrooms, corridors, reception, handrail, glass windows, lusters and decoration flowers
–  inspect assigned areas to ensure standards are met
–  check and order supplies (linens, towels, chemicals)
–  request and follow-up repair and maintenance services

Cabin Steward/ess

Requirements:
–  working experience as Steward/ess in a fast pace 4- to 5-star Hotel, accommodating an international clientele
–  ability to communicate in English and/or German
–  a European Qualification in Housekeeping or a completed apprenticeship are an advantage
–  prior ship experience is preferred but not required

Responsibilities:
–  clean cabins and public areas (elevators, stairways, reception, restrooms, corridors) as assigned by the Executive Housekeeper
–  supplement towels, liquid soap, toilet paper, paper napkins
–  apply company hygiene and health standards and follow the procedures in cleaning all areas (mirrors, wall tiles, doors, floors)
–  make an informed usage of chemicals and goods

Laundry Attendant

Requirements:
–  prior hotel laundry experience is preferred but not required
–  ability to work under pressure, meet deadlines and maintain established standards
–  a well- groomed appearance and a keen eye for detail
–  a courteous personality

Responsibilities:
–  sort, wash, dry, iron, fold and package guest laundry, cabin linen, towels and robes and operate the necessary equipment
–  verify restaurant laundry and passenger clothes for stains and follow procedures to remove them, making informed use of chemicals
–  maintain an acceptable state of cleanliness and organization throughout the entire work area
–  keep the floor, the washing and drying machines, the filters and the irons clean

ENTERTAINMENT

Musical Duo

Requirements:
–  experience and talent for singing and/or playing the piano to entertain passengers
–  ability to sing in German, English and other languages
–  ability to entertain a wide range of guest demographics
–  capacity to assess what songs are bound to get the public dancing
–  ability to play additional instruments (guitar, drums) is an advantage but not a must
–  willingness to travel for longer periods of time

Responsibilities:
–  perform with versatility, moving through a variety of musical styles, from international oldies “Schlager” music for the German-speaking guests
–  ascertain the musical tastes of the passengers with emphasis on popular music from the 1950s to present
–  sing & play appropriate music of various styles including dancing music: Foxtrot, Disco Fox, Tango, Cha-Cha, Rumba, Salsa, Waltz, etc.
–  provide an enjoyable musical experience as a cocktail piano player during the afternoon tea-time

GUEST RELATIONS

Cruise Director

Requirements:
–  fluency in one of our core languages:  German, English, French, Italian, Spanish or Portuguese
–  previous experience in a customer contact position
–  ability to speak in the microphone
–  proficiency in additional languages is highly preferred
–  passion for service
–  pleasant and energetic demeanor
–  knowledgeable about the various landmarks and points of interest during the cruise

Responsibilities:
–  hold informative briefings to our passengers regarding the daily program
–  meet other Heads of Department to review daily schedules and to enable effective planning
–  communicate with guests and build a positive atmosphere on board
–  mentor and provide on-the-job training to aspiring Cruise Directors

Assistant Cruise Director

Requirements:
–  ability to assume all duties of the cruise Director at any time
–  very good knowledge of one of our main languages: German, English, French, Italian, Spanish or Portuguese
–  strong communication skills
–  ability to speak to a public of up to 180 persons
–  diplomacy under pressure
–  positive and outgoing personality
–  additional languages are an advantage, as well as cruise and/or tourism experience

Responsibilities:
–  act as a key “front line” contact for the passengers
–  interact with guests from different countries
–  hold informative briefings in the Panorama Bar
–  prepare and organize daytime activities, evening shows and special events
–  make announcements regarding land excursions, meal times and various landmarks or points of interest during the cruise
–  ensure an unforgettable experience for the guests
–  monitor guest feedback and create plans for improvements

F & B

Maître D‘ Hôtel

Requirements:
–  several years of experience as a Maître D’
–  ability to communicate in German and/or English
–  ability to deal stylishly with all our guests in the restaurant
–  supervisory skills
–  conflict resolution skills
–  ability to assist with the organization of various on-board F&B events
–  candidates with cruise experience will be preferred

Responsibilities:
–  in charge with the overall maintenance of the restaurant
–  ensure that the appearance of the restaurant (waiter stations, tables, linen, silver, crockery) are up to the standards of 5-star service
–  lead an international service team
–  mentor and provide on-the-job training to new members
–  avoid over-stocking and keep operational cost within the set limits
–  make sure that all staff members are familiar with the sanitation regulations

Head Waiter

Requirements:
–  extensive knowledge of the service sector
–  several years of service in similar positions
–  ability to communicate in English
–  candidates with knowledge of German are preferred
–  knowledge of other languages would be an advantage
–  willingness to take responsibility

Responsibilities:
–  set up the tables up to the standards
–  serve passengers according to the highest standards
–  suggest particular courses and wines
–  kindly answer to any questions guests may have regarding menu items and wine offers
–  attend training sessions with superiors and further improve skills and service level

Restaurant Waiter

Requirements:
–  at least 1 – 2 years of professional experience as a waiter/ waitress
–  ability to communicate in English with our guests
–  candidates speaking German or other languages (French, Italian) are preferred

Responsibilities:
–  provide guests with a careful and attentive service
–  follow the sanitation regulations and the instructions of the management
–  serve at afternoon teas and Captain’s Welcome cocktail parties upon instruction from supervisors
–  greet passengers upon arrival

Barkeeper

Requirements:
–  experience in maximizing cold and hot beverage sales
–  wide cocktail repertoire ranging from classical to trendy
–  good English language skills
–  ability to teach bar waiters how to recommend, prepare, serve and refill drinks to guests and how to punch the bills correctly
–  friendly manners
–  candidates with knowledge of German are preferred

Responsibilities:
–  manage the entire beverage service on board and the complete bar inventory
–  lead the Bar team and fix the working hours of your staff together with the Hotel Manager
–  carry out the beverage inventory after each cruise and a bar inventory once a month
–  make sure that the different onboard bars have always enough drinks

Bar Waiter

Requirements:
–  several years of experience in a similar position
–  ability to communicate in English
–  knowledgeable about the wine/bar lists and types of wine and drinks
–  knowledge of German is an advantage but not a must

Responsibilities:
–  serve guests in a courteous and helpful manner
–  ensure that your assigned station is set up to company and hygiene standards
–  confidently explain and recommend selections to the guests
–  follow the instructions of the Barkeeper and make sure that all the guests are greeted and seated as they enter the Bar
–  attend meetings with superiors regarding the job or the ship life
–  clear guests’ tables and bar counters correctly at all times

DECK & ENGINE

River Captain

Requirements:
–  qualification as a Captain on the Danube, on Dutch and Belgian rivers, on the Rhine, Main, Moselle or on the Seine and Rhône & Saône rivers in France
–  A or B river patent
–  ability to communicate in German for navigation purposes
–  radar and radio certificate for the respective areas of operation
–  willingness to assume responsibility for the ship, the guests, the entire crew and the environment
–  candidates with a good knowledge of English are preferred

Responsibilities:
–  manage and supervise all nautical-technical matters
–  steer the ship safely from port to port along Europe’s rivers
–  ensure the safety of the ship, the staff and the passengers, according to legal regulations
–  instruct, train and supervise your subordinates in carrying out their works on deck
–  work closely with the Hotel Manager and the Cruise Manager on board to ensure a smooth nautical operation and maximum guest satisfaction
–  make sure the team wears a clean and tidy uniform

Mechanical Engineer

Requirements:
–  “Schifferdienstbuch” with German stamp for the position “Maschinist”
–  qualification as a ship mechanical engineer for river-going ships
–  good level of German and/ or English
–  experience with Caterpillar and/or Aquamaster systems
–  knowledge of Z-Drive systems is an advantage
–  experience on passenger ships is an advantage but not a must

Responsibilities:
–  perform maintenance operations or in order to ensure proper operation of the ship
–  repair mechanical and electrical parts of equipment
–  perform works in the engine room and sometimes in guest’s areas
–  fix day-to-day issues
–  order adequate spare parts
–  work closely with the nautical team and the land offices to ensure a smooth nautical operation

River Sailor

Requirements:
–  Schifferdienstbuch” with German stamp on the position “Matrose”
–  experience in the nautical field, preferably on river cruise ships
–  polite, loyal and mature personality
–  well-groomed appearance
–  candidates with a good level of German and/ or English are preferred
–  a first aid certificate is a plus

Responsibilities:
–  assist the captain with performing tasks of nautical maintenance
–  perform works on deck and in other areas
–  follow safety regulations regarding the ship, the staff and the passengers, as instructed by the Captain
–  attend meetings with superiors and other staff, regarding the schedule or the ship life
–  assist with loading of provisions as directed