Committed to Excellent Hospitality

Jobs are available in the following Departments:

MANAGEMENT

Hotel Manager

GALLEY

Executive Chef
Travel Executive Chef
Sous Chef
Chef de Partie
Demi Chef de Cuisine
Commis de Cuisine
Pastry Chef
Baker
Dishwasher

FRONT OFFICE

Purser
Receptionist
Night Auditor

BEAUTY & WELLNESS

Hairdresser & Shop Manager
Massage Therapist

HOUSEKEEPING

Executive Housekeeper
Cabin Steward/ess
Laundry Attendant

ENTERTAINMENT

Musical Duo

GUEST RELATIONS

Cruise Director
Assistant Cruise Director

F&B

Maître D‘Hôtel
Travel Maître D‘Hôtel
Head Waiter
Restaurant Waiter
Barkeeper
Bar Waiter

DECK & ENGINE

River Captain
Mechanical Engineer
River Sailor

INTERESTED?

Here are our job descriptions.

MANAGEMENT

Hotel Manager

Requirements:
–  several years of experience as Hotel Manager
–  fluency in German and/or English both written and spoken
–  ability to motivate people to perform at their best, setting your own performance as their example
–  excellent administration and logistics skills
–  a flair for organization
–  experience on cruise ships is an advantage
–  knowledge of any other languages will be considered an advantage

Responsibilities:
–  manage the entire hotel operation according to company standards
–  manage and motivate the crew, with emphasis on Department Heads
–  supervise general administrative tasks
–  overview cost and budget
–  build a pleasant working environment for all crew
–  implement service procedures and ensure exceptional service and maximum Guest satisfaction at all times
–  organize and conduct check-in and check-out
–  cooperate with nautical department and company’s offices

GALLEY

Executive Chef

Requirements:
–  several years of experience as chef/head chef
–  excellent knowledge of international gastronomy and current food trends
–  ability to follow appropriate procedures for reducing wastage during ordering, storage and processing of food
–  good knowledge of German and/ or English
–  pleasant and courteous personality
–  cruise experience would be an advantage

Responsibilities:
–  manage the kitchen team and motivate them to provide excellent standards
–  ensure high efficiency and productivity as well as quality menu cycles for each cruise, using local produce and focusing on seasonality
–  effective stock control management and precise ordering of the required materials
–  lead onboard cooking demonstrations and share recipes with guests
–  ensure that the galley team wears a clean, tidy uniform

Sous Chef

Requirements:
–  culinary talent with a chef diploma
–  previous experience in a comparable position in restaurants, hotels or cruise vessels
–  ability to move smoothly between the different kitchen sections, from cold kitchen to hot food production
–  willingness to take responsibility in the absence of the Executive Chef
–  good awareness of budgets
–  ability to work in a team
–  good knowledge of English

Responsibilities:
–  assist the Executive Chef in the overall kitchen operation
–  preparation and cooking of menu items for passengers and fellow crew members
–  ensure a high food quality level while minimizing waste
–  assist with food cost control
–  respect stock control and storage procedures
–  ensure that all food preparation equipment is being used safely and correctly and that it is cleaned and maintained
–  project a positive and motivated attitude amongst colleagues

Chef de Partie

Requirements:
–  formal training as a chef
–  experience in similar positions for several years
–  able to delight with creative, international and regional cuisine
–  good knowledge of English (German is a plus)
–  environmental awareness

Responsibilities:
–  prepare cold and hot food and breakfast items including soups, meat, poultry, vegetable, fish, mollusks and seafood dishes, according to the requirements of the menu, recipe and guests
–  ensure proper portion, arrangement, and food garnish
–  comply with all food safety legislation
–  keep all working areas clean and tidy and ensure no cross contamination<

Demi Chef de Cuisine

Requirements:
–  a valid cookery qualification
–  at least two years of experience in high-quality restaurants
–  good knowledge of English
–  ability to understand and follow recipes
–  ambition and willingness to improve cookery skills and techniques

Responsibilities:
–  prepare high quality and safe food and ingredients for cooking, as well as basic stocks, gravies and sauces
–  regulate the temperature of ovens, broilers, grills, and roasters
–  ensure a high level of food preparation and a proper portions on all plates
–  maintain good working relationships with the other members

Commis de Cuisine

Requirements:
–  versatility in all sections of the Galley
–  quality-focus
–  knowledge of English
–  ability to work in a team
–  willingness to learn and looking forward to an international career

Responsibilities:
–  support the Galley team to reach common goals
–  help prepare food ingredients to deliver quality cuisine and create a superb dining experience for our guests
–  assume responsibility for the work you are entrusted with in various galley stations
–  execute various knife slices and cooking methods
–  keep all working areas clean and tidy and ensure no cross contamination

Pastry Chef

Requirements:
–  specialist in pastry products
–  competence in the preparation and display of a variety of cakes, cookies, muffins, danishes etc.
–  ability to work in a team
–  ability to communicate in German or English
–  international experience is an advantage

Responsibilities:
–  prepare and present pastry, desserts, teatime cakes and dessert buffets for passengers and crew at international standards
–  create new and exciting desserts to renew menus and engage the interest of passengers
–  maintain company quality standards and suggest improvements
–  share recipes with guests during onboard cooking demonstrations
–  participate during product loading together with the other members of the crew

Baker

Requirements:
–  specialist in baked goods with professional baker qualification
–  experience as baker in restaurants, hotels or on cruise vessels
–  ability to communicate efficiently with the Executive Chef and the rest of the team in English or German
–  cost and quality awareness
–  self-motivation, reliability and creativity

Responsibilities:
–  prepare bread, rolls, danish, muffins, and biscuits for guests and crew members
–  helps avoid wastage
–  lead bakery demonstrations for guests as per daily program
–  carefully handle relevant equipment and machinery in the galley
–  help with the loading of food, beverage, laundry and other items

Dishwasher

Requirements:
–  good command of English
–  ability to follow company procedures
–  awareness of environmental regulations
–  ability to work in a reliable and disciplined manner
–  well-groomed and clean appearance
–  calm manners towards staff, officers and passengers

Responsibilities:
–  carry out the entire galley and crew mess cleanliness after breakfast, lunch and dinner
–  handle the equipment and machinery in the galley carefully
–  measure and handle cleaning chemicals with caution
–  ensure garbage separation is done properly
–  attend during product loading

FRONT OFFICE

Purser

Requirements:
–  good knowledge of German and English
–  knowledge of French is a plus
–  professional experience in reception or experience aboard a ship is a distinct advantage for this position
–  flair for organization
–  initiative, loyalty and maturity

Responsibilities:
–  relieve the Hotel Manager in all administrative tasks: the accurate billing of passengers, accounting and preparation of relevant reports
–  handle payment transactions efficiently and guest requests in a courteous manner
–  organize and ensure the realization of efficient and smooth check-in and check-out procedures of as per company directives
–  correctly handle all IT devices within the front desk area

Receptionist

Requirements:
–  fluency in German and English
–  ability to interact with many different people with different types of personalities
–  well-groomed appearance
–  ability to remain calm and sovereign at all times, regardless of the guest’s behavior

Responsibilities:
–  assist the Hotel Manager in implementing and maintaining the company standards within the front desk department
–  follow up on passengers’ requests that have been handed to the front desk
–  settle all accounts of sales on all outlets on board
–  provide correct handling of the cashless system
–  maintain a calm, courteous and professional demeanor at all times

Night Auditor

Requirements:
–  at least 21 years old
–  good command of English
–  ability to deal with crew and passengers in a professional manner
–  ability to work in an attentive and dependable manner
–  positive attitude
–  knowledge of German and/or French are an advantage

Responsibilities:
–  keep the front desk and accounting operations running smoothly during the night
–  watch for the safety and security of the ship during the night shift
–  perform hourly round checks of the ship
–  complete end-of-day activities: reconcile accounts, check  bar bills and sort them per cabin, post charges to accounts
–  manage the “Wake up List”, make the wake-up calls at the right time, play the movies in the evening
–  hoover the bar during the night
–  prepare the morning coffee and tea (the bar staff will fix the setup)

BEAUTY & WELLNESS

Hairdresser & Shopkeeper

Requirements:
–  training and experience in providing quality haircare services
–  ability to communicate in  German or English
–  knowledge of French is an advantage
–  an all-rounder in hairdressing and styling
–  good communication skills
–  commercial touch

Responsibilities:
–  consult with the customer during hair appointments
–  offer the best possible look and make clients feel good about themselves and leave with a smile on their face
–  sell various products in the onboard shop
–  deal directly with guests and support the Front Desk team, especially when guests are arriving

Massage Therapist

Requirements:
–  experience in various massage techniques (Swedish Massage, Aromatic Massage or Reflexology)
–  customer-oriented, friendly and professional approach
–  ability to communicate in  German or English
–  ability to create the right atmosphere in the Massage Room including soothing music, soft lighting or scented oils

Responsibilities:
–  suggest massage types to customers based on their needs
–  perform therapeutic massages on clients to improve circulation, promote relaxation and relieve stress, pain and injuries
–  make sure the massage room is cleaned and stocked at all times
–  carry out a half-an-hour light exercise with the guests on the Sun Deck (or in the Fitness Room in case of bad weather) in the morning
–  assist at the front desk when no massage appointments are scheduled as well as on check-in and check-out days
–  take care of working equipment and sample inventory of products

HOUSEKEEPING

Executive Housekeeper

Requirements:
–  at least 3 years of experience in the housekeeping department
–  experience as a Housekeeper
–  good sense of cleanliness
–  supervisory skills
–  good command of English
–  experience on ships is a plus
–  candidates with knowledge of German are preferred

Responsibilities:
–  control operations and direct staff in the housekeeping department
–  equally divide cleaning activities of cabins, hallways, restrooms, corridors, reception, handrail, glass windows, lusters and decoration flowers
–  inspect assigned areas to ensure standards are met
–  check and order supplies (linens, towels, chemicals)
–  request and follow-up repair and maintenance services

Cabin Steward/ess

Requirements:
–  working experience as Steward/ess in a fast pace 4- to 5-star Hotel, accommodating an international clientele
–  ability to communicate in English and/or German
–  a European Qualification in Housekeeping or a completed apprenticeship are an advantage
–  prior ship experience is preferred but not required

Responsibilities:
–  clean cabins and public areas (elevators, stairways, reception, restrooms, corridors) as assigned by the Executive Housekeeper
–  supplement towels, liquid soap, toilet paper, paper napkins
–  apply company hygiene and health standards and follow the procedures in cleaning all areas (mirrors, wall tiles, doors, floors)
–  make an informed usage of chemicals and goods

Laundry Attendant

Requirements:
–  prior hotel laundry experience is preferred but not required
–  ability to work under pressure, meet deadlines and maintain established standards
–  a well- groomed appearance and a keen eye for detail
–  a courteous personality

Responsibilities:
–  sort, wash, dry, iron, fold and package guest laundry, cabin linen, towels and robes and operate the necessary equipment
–  verify restaurant laundry and passenger clothes for stains and follow procedures to remove them, making informed use of chemicals
–  maintain an acceptable state of cleanliness and organization throughout the entire work area
–  keep the floor, the washing and drying machines, the filters and the irons clean

ENTERTAINMENT

Musical Duo

Requirements:
–  experience and talent for singing and/or playing the piano to entertain passengers
–  ability to sing in German, English and other languages
–  ability to entertain a wide range of guest demographics
–  capacity to assess what songs are bound to get the public dancing
–  ability to play additional instruments (guitar, drums) is an advantage but not a must
–  willingness to travel for longer periods of time

Responsibilities:
–  perform with versatility, moving through a variety of musical styles, from international oldies “Schlager” music for the German-speaking guests
–  ascertain the musical tastes of the passengers with emphasis on popular music from the 1950s to present
–  sing & play appropriate music of various styles including dancing music: Foxtrot, Disco Fox, Tango, Cha-Cha, Rumba, Salsa, Waltz, etc.
–  provide an enjoyable musical experience as a cocktail piano player during the afternoon tea-time

GUEST RELATIONS

Cruise Director

Requirements:
–  fluency in one of our core languages:  German, English, French, Italian, Spanish or Portuguese
–  previous experience in a customer contact position
–  ability to speak in the microphone
–  proficiency in additional languages is highly preferred
–  passion for service
–  pleasant and energetic demeanor
–  knowledgeable about the various landmarks and points of interest during the cruise

Responsibilities:
–  hold informative briefings to our passengers regarding the daily program
–  meet other Heads of Department to review daily schedules and to enable effective planning
–  communicate with guests and build a positive atmosphere on board
–  mentor and provide on-the-job training to aspiring Cruise Directors

Assistant Cruise Director

Requirements:
–  ability to assume all duties of the cruise Director at any time
–  very good knowledge of one of our main languages: German, English, French, Italian, Spanish or Portuguese
–  strong communication skills
–  ability to speak to a public of up to 180 persons
–  diplomacy under pressure
–  positive and outgoing personality
–  additional languages are an advantage, as well as cruise and/or tourism experience

Responsibilities:
–  act as a key “front line” contact for the passengers
–  interact with guests from different countries
–  hold informative briefings in the Panorama Bar
–  prepare and organize daytime activities, evening shows and special events
–  make announcements regarding land excursions, meal times and various landmarks or points of interest during the cruise
–  ensure an unforgettable experience for the guests
–  monitor guest feedback and create plans for improvements

F & B

Maître D‘ Hôtel

Requirements:
–  several years of experience as a Maître D’
–  ability to communicate in German and/or English
–  ability to deal stylishly with all our guests in the restaurant
–  supervisory skills
–  conflict resolution skills
–  ability to assist with the organization of various on-board F&B events
–  candidates with cruise experience will be preferred

Responsibilities:
–  in charge with the overall maintenance of the restaurant
–  ensure that the appearance of the restaurant (waiter stations, tables, linen, silver, crockery) are up to the standards of 5-star service
–  lead an international service team
–  mentor and provide on-the-job training to new members
–  avoid over-stocking and keep operational cost within the set limits
–  make sure that all staff members are familiar with the sanitation regulations

Head Waiter

Requirements:
–  extensive knowledge of the service sector
–  several years of service in similar positions
–  ability to communicate in English
–  candidates with knowledge of German are preferred
–  knowledge of other languages would be an advantage
–  willingness to take responsibility

Responsibilities:
–  set up the tables up to the standards
–  serve passengers according to the highest standards
–  suggest particular courses and wines
–  kindly answer to any questions guests may have regarding menu items and wine offers
–  attend training sessions with superiors and further improve skills and service level

Restaurant Waiter

Requirements:
–  at least 1 – 2 years of professional experience as a waiter/ waitress
–  ability to communicate in English with our guests
–  candidates speaking German or other languages (French, Italian) are preferred

Responsibilities:
–  provide guests with a careful and attentive service
–  follow the sanitation regulations and the instructions of the management
–  serve at afternoon teas and Captain’s Welcome cocktail parties upon instruction from supervisors
–  greet passengers upon arrival

Barkeeper

Requirements:
–  experience in maximizing cold and hot beverage sales
–  wide cocktail repertoire ranging from classical to trendy
–  good English language skills
–  ability to teach bar waiters how to recommend, prepare, serve and refill drinks to guests and how to punch the bills correctly
–  friendly manners
–  candidates with knowledge of German are preferred

Responsibilities:
–  manage the entire beverage service on board and the complete bar inventory
–  lead the Bar team and fix the working hours of your staff together with the Hotel Manager
–  carry out the beverage inventory after each cruise and a bar inventory once a month
–  make sure that the different onboard bars have always enough drinks

Bar Waiter

Requirements:
–  several years of experience in a similar position
–  ability to communicate in English
–  knowledgeable about the wine/bar lists and types of wine and drinks
–  knowledge of German is an advantage but not a must

Responsibilities:
–  serve guests in a courteous and helpful manner
–  ensure that your assigned station is set up to company and hygiene standards
–  confidently explain and recommend selections to the guests
–  follow the instructions of the Barkeeper and make sure that all the guests are greeted and seated as they enter the Bar
–  attend meetings with superiors regarding the job or the ship life
–  clear guests’ tables and bar counters correctly at all times

DECK & ENGINE

River Captain

Requirements:
–  qualification as a Captain on the Danube, on Dutch and Belgian rivers, on the Rhine, Main, Moselle or on the Seine and Rhône & Saône rivers in France
–  A or B river patent
–  ability to communicate in German for navigation purposes
–  radar and radio certificate for the respective areas of operation
–  willingness to assume responsibility for the ship, the guests, the entire crew and the environment
–  candidates with a good knowledge of English are preferred

Responsibilities:
–  manage and supervise all nautical-technical matters
–  steer the ship safely from port to port along Europe’s rivers
–  ensure the safety of the ship, the staff and the passengers, according to legal regulations
–  instruct, train and supervise your subordinates in carrying out their works on deck
–  work closely with the Hotel Manager and the Cruise Manager on board to ensure a smooth nautical operation and maximum guest satisfaction
–  make sure the team wears a clean and tidy uniform

Mechanical Engineer

Requirements:
–  “Schifferdienstbuch” with German stamp for the position “Maschinist”
–  qualification as a ship mechanical engineer for river-going ships
–  good level of German and/ or English
–  experience with Caterpillar and/or Aquamaster systems
–  knowledge of Z-Drive systems is an advantage
–  experience on passenger ships is an advantage but not a must

Responsibilities:
–  perform maintenance operations or in order to ensure proper operation of the ship
–  repair mechanical and electrical parts of equipment
–  perform works in the engine room and sometimes in guest’s areas
–  fix day-to-day issues
–  order adequate spare parts
–  work closely with the nautical team and the land offices to ensure a smooth nautical operation

River Sailor

Requirements:
–  Schifferdienstbuch” with German stamp on the position “Matrose”
–  experience in the nautical field, preferably on river cruise ships
–  polite, loyal and mature personality
–  well-groomed appearance
–  candidates with a good level of German and/ or English are preferred
–  a first aid certificate is a plus

Responsibilities:
–  assist the captain with performing tasks of nautical maintenance
–  perform works on deck and in other areas
–  follow safety regulations regarding the ship, the staff and the passengers, as instructed by the Captain
–  attend meetings with superiors and other staff, regarding the schedule or the ship life
–  assist with loading of provisions as directed